📦 Shipping & Return Policy

Thank you for choosing Nuvion Labz. This policy outlines how we handle shipping, order processing, and returns for all research product orders placed through our website.

🚚 Order Processing & Fulfillment

• All orders are processed Monday through Friday, excluding holidays.
• Typical order processing time: 1–2 business days.
• Orders placed after business hours or on weekends will be processed the next business day.
• Customers will receive an order confirmation email followed by a shipping confirmation with tracking information once the order has been dispatched.

Note: Order processing time may vary based on product availability or order volume.

🌡️ Shipping Methods & Temperature Control

• All products are shipped using secure, temperature-appropriate packaging to maintain product integrity during transit.
• Domestic and international shipping options are available at checkout.
• Expedited shipping options may be offered depending on location and carrier availability.
• Nuvion Labz is not responsible for shipping delays caused by carriers, customs, or events beyond our control.

🌍 International Shipping

• International customers are responsible for ensuring that research products can legally be imported into their country.
• Customs clearance delays may occur depending on destination country regulations.
• Any duties, taxes, or import fees are the responsibility of the buyer.
• Nuvion Labz is not responsible for packages delayed, held, or seized by customs.

📦 Lost, Damaged, or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us at support@nuvionlabz.com within 48 hours of delivery.
• Include:
  
  • Order number
  • Clear photos of packaging and product
  • A brief description of the issue

Our team will review the claim and respond promptly.
Valid claims may be eligible for replacement or store credit at our discretion.

• Nuvion Labz is not liable for lost or stolen packages once the tracking shows a successful delivery.

❌ Return Policy

Due to the sensitive and perishable nature of research peptides, all sales are final.

• We do not accept returns for opened, used, or reconstituted products.
• We do not issue refunds for buyer’s remorse, order errors, or misuse.
• Replacement or credit may only be issued in cases of:
  
  • Shipping damage
  • Order fulfillment error
  • Proven product defect upon arrival

To qualify for a replacement, all claims must be submitted within 48 hours of delivery.

🧾 Order Cancellations

• Orders may be canceled before shipment by contacting us at support@nuvionlabz.com.
• Once an order has been shipped, it cannot be canceled or refunded.
• In rare cases, a restocking fee may apply to canceled orders.

📬 Tracking & Notifications

• Once shipped, all orders include real-time tracking.
• Customers are responsible for providing an accurate and complete shipping address at checkout.
• Nuvion Labz is not responsible for delays or lost shipments caused by incorrect addresses.

⚠️ Important Legal Notice

• All products are sold for research use only.
• The buyer assumes full responsibility for compliance with all local shipping, import, and handling regulations.
• Nuvion Labz reserves the right to refuse or cancel any order at our discretion.

📞 Contact Us

For questions about shipping or an order, please contact:
📧 support@nuvionlabz.com
🌐 www.NuvionLabz.com